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AI-Powered Assessment Tests for Call Center Agents

Hiring call center agents requires more than just a resume check. TestTrick’s role-specific assessments evaluate candidates' communication skills, technical knowledge, and problem-solving abilities to help you pinpoint the right candidates in no time.

Assessment Tests

Role-Specific Assessment Tests for Call Center Excellence

Finding the right talent starts with the right tests. Whether you’re hiring technical support specialists or customer service representatives, TestTrick offers an array of options to match your specific needs. You can choose from our expertly crafted collection or create your own from scratch.

Choose from expert-designed tests: covering customer service, sales, tech support, and more.

Fully customizable: add, remove, or modify questions, set time limits, and adjust difficulty levels.

Automated evaluations: get instant, data-driven insights for faster hiring decisions.

Real World

Assess Essential Call Center Skills with Real World Scenarios

Strong verbal communication skills are non-negotiable for call center roles. Testtrick evaluates fluency, clarity, and customer interaction skills through video interviews and situational assessments.

Video-based evaluations: simulate real customer interactions, assessing verbal clarity, tone, confidence, and problem-solving under pressure.

Situational judgment tests: simulate real customer interactions to test how candidates react in common call center situations.

Detailed feedback: helps you understand how candidates would perform in customer-facing roles.

Best Fit

Test a Wide Range of Talent and Choose the Best Fit

TestTrick gives you tools to assess far beyond basic skills—evaluate personality, cultural fit, and customer-handling abilities to ensure candidates align with your company’s values.

Bulk invite feature: lets you efficiently test multiple candidates at once.

Automated evaluation: grades candidates based on your custom scoring criteria, saving time.

Personality assessments: identify candidates with the patience, empathy, and active listening skills needed for customer-facing roles.

Test Integrity

Prevent Cheating and Ensure Test Integrity with AI Monitoring

Ensure that every test is fair and accurate. TestTricks’s anti-cheating features safeguard your assessments from fraud and dishonesty during the hiring process, making it easy to shortlist the most qualified candidates.

Camera proctoring: to verify candidate identity and prevent impersonation.

Screen monitoring: to track and flag any suspicious activity or unauthorized windows.

Disable copy-paste functionality: to prevent candidates from cheating by pasting external content.

Trusted by Hiring Teams Across Industries

Endorsed by 1000s of satisfied Companies

Test Trick is endorsed by thousands of satisfied companies that have transformed their hiring processes through our innovative assessment platform. Our data-driven insights not only enhance the quality of hires but also improve the overall candidate experience, fostering a positive impression of your brand.

Used and Trusted by Hiring Teams Worldwide

"TestTrick helped us quickly see who had the right skills. We use it for campus hiring. It’s a great candidate evaluation platform that saved us time and helped us choose the best candidates with confidence."

Ntokozo Moyo

Program Manager

Africa Code Academy

"We used to spend hours on resumes without real clarity on technical skills. With TestTrick, we get instant insights into how a developer thinks and solves problems. It’s the best assessment tool we have used."

Bogdan Ristic

Hiring Manager

Profitable Media

" TestTrick made our hiring process much more efficient.We use it to prescreen candidates before the final interview, so we only spend time with the ones who are actually qualified. It’s helped us hire faster and with more confidence."

Naveed Muneer

Chief Operating Officer

Impetus Systems

"Video screening with TestTrick changed the way we hire.We now prescreen candidates using async video responses, which saves our team hours every week.it has made our shortlisting process so much easier."

Quinn Koh

Chief Operating Officer

My Consulting Offer

"Very easy interface and functionality. The most eye catching part is not only the existing tests library but, where anyone can create there own assessments. Ease of Implementation and Integration."

Asim Siddiqui

Talent Acquisition Manager

Horizon Tech

Frequently Asked Questions

What type of skills do Testtrick’s call center assessments evaluate?

Can I customize the assessment to fit my company’s hiring needs?

How does TestTrick prevent cheating during remote assessments?

How does the video interview feature work?

How do I get started with TestTrick?

Hire with Facts, not Fiction.

Resumes don't tell you everything! TestTrick gives you the insights you need to hire the right people with skills assessments that are accurate, automated, and unbiased.

AI-Powered Assessment Tests for Call Center Agents

Role-Specific Assessment Tests for Call Center Excellence

Assess Essential Call Center Skills with Real World Scenarios

Test a Wide Range of Talent and Choose the Best Fit